/* font body */
.inside_chatPane #inside_chatInput,
#inside_holder *,
#inside_holder *:before,
#inside_holder *:after {
  font-family: 'Helvetica Neue','HelveticaNeue',Arial,sans-serif !important;
}

/* font title */
#inside_holder .inside_chatFrom .inside_chatName, #inside_holder .closeChat.overlay div#closeChatHolder, #inside_leaveMessageForm .inside_formTitle, #inside_leaveMessageForm .inside_formTitle .inside_root_block, #inside_holder .inside-not-title:after, #inside_holder .inside-not-title, #inside_prechatForm .inside_formTitle, #inside_leaveMessageForm .inside_formTitle, #inside_holder .insideGreetingMessage, #inside_holder #insideSurveyHolder .insideSurveyQuestion, #inside_holder #insideSurveyHolder .surveyCompleteText, #inside_holder #insideSurveyHolder .surveyCompleteText, #inside_holder .inside_visitorNotify.embed.survey .inside_survey_header {
  font-family: "Futura W01 Heavy", "futura-w01-heavy", "Helvetica Neue",Helvetica,Arial,sans-serif !important;
}

#inside_holder [class^="icon-"]:before,
#inside_holder [class*=" icon-"]:before {
  font-family: 'icoinside' !important;
}

.inside_chatMessageUser img,
.inside_chatMessageAssist img {
  font-size: inherit;
}

/* chat tab */
#inside_holder[device="1"] #inside_liveChatTab:not(.usingChatHeader){
  transform: translate(-20px,-20px)
}

/* chat pane background */
.inside_chatPane .inside_glass, #inside_prechatForm {
  background: url(1-combined-shape.svg) bottom right no-repeat #f0f0f0 !important;
}

/* nps question */
#inside_holder .inside_survey_answertype_nps .answer {
  margin-left: -30px !important;
  width: calc(100% + 60px);
}

#inside_holder.showChatPaneFullScreen .inside_survey_answertype_nps table {
  max-width: 600px;
}

/* fix css conflict on post survey */
#inside_holder .inside_visitorNotify .insideSubmitButton {
  color: white;
}

#inside_holder .inside_visitorNotify .star {
  color: #da291c;
}

.insideSurveyQuestionImage.selected {
  background: inherit;
}

/* chat pane header */
#inside_holder #inside_chatPaneHeader {
  margin: -1px;
  width: calc(100% + 1px);
}
#inside_holder #inside_chatPaneHeader,
#inside_liveChatTab.usingChatHeader {
  line-height: 60px;
  height: 60px;
}
/* custom header height */
#inside_holder #inside_chatPaneHeader {
    height: 60px;
    line-height: 60px;
    border-bottom: 1px solid #1a1919;
    padding-left: 8px;
}
#inside_holder #inside_chatPaneHeader>table {
    height: 60px !important;
}
#inside_holder #inside_leaveMessageForm {
    max-height: calc(100% - 60px);
    margin-top: 59px;
    height: calc(100% - 60px);
}
#inside_prechatForm {
    top: 59px;
    height: calc(100% - 60px);
}
#inside_offerTab {
    margin-top: 60px !important;
}
#inside_offerImage {
    top: 60px;
}

#inside_liveChatTab.usingChatHeader {
  outline: none;
  padding-top: 1px;
  border: none !important;
}

#inside_liveChatTab.usingChatHeader .chatTab_siteLogo {
  line-height: 60px;
  height: 60px;
  vertical-align: middle;
}

#inside_liveChatTab.usingChatHeader .chatTab_siteLogo img {
  margin: -4px 0 0 7px;
}

#inside_chat_siteLogo {
  margin: -1px 0 0 9px;
}

/* adjust minimise and close icon */

#inside_holder .chatHeaderIcons .inside_closeCross {
  margin-right: 2px;
}

#inside_liveChatTab.usingChatHeader .icon-expand-image,
#inside_liveChatTab.usingChatHeader .inside_closeCross {
  font-size: 29px !important;
  margin-top: -1px;
  margin-right: 3px;
}

#inside_liveChatTab.usingChatHeader .inside_closeCross {
  margin-right: 3px;
  display: none;
}

#inside_holder #chatHeaderIcons #inside_emailIcon {
  margin-left: 3px;
}

#inside_holder #chatHeaderIcons #inside_printIcon {}

#inside_holder #chatHeaderIcons .inside_minimise {
  margin-right: 1px;
  padding: 0;
}

#inside_holder .chatHeaderIcons {
  margin-top: 1px;
  padding-left: 2px;
}
#inside_holder #chatHeaderIcons .inside_closeCross {}

/* notification */
#inside_holder .inside-notification.standard {
  border: none;
  height: 69px !important;
  margin-top: -20px;
  margin-right: 15px;
}

#inside_holder .inside-notification.standard .inside-not-content {
  padding: 10px 15px 13px 15px;
  width: 288px;
  box-sizing: border-box;
  border: solid 1px #d4d4d4;
  border-left: none;
}

.inside-notification.standard .inside-not-img-cont {
  min-width: 69px;
  min-height: 69px;
  margin: 0;
}

.inside-notification.standard .inside-not-img-cont img {
  min-width: 69px;
  min-height: 69px;
  width: 69px;
  height: 69px;
  max-width: 69px;
  max-height: 69px;
}

#inside_holder .inside-not-title:after {
  /* content: ' @ St John'; */
  font-weight: bold;
}

.inside-not-title,
.inside-not-text {
  max-width: calc(100% - 41px);
  padding: 0;
}

.inside-not-title,
.inside-not-text,
.inside-not-more:before {
  font-size: 16px;
  font-weight: normal;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.44;
  letter-spacing: normal;
  color: #333333;
}

#inside_holder .inside-not-title {
  margin-bottom: 3px;
  font-size: 16px;
  font-weight: 900;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.38;
  letter-spacing: normal;
  color: #da291c;
}

#inside_holder .inside-notification .inside-not-close.fonticon {
  font-size: 20px;
  color: #0d5257;
  margin: 6px 7px 0 0;
}

#inside_holder .inside-notification .inside-not-more {
  font-size: 0;
  position: relative;
  text-decoration: none;
}

.inside-not-more:before {
  content: 'more';
}
.inside-not-more:after {
  content: '';
  height: 2px;
  width: 100%;
  background: rgba(0, 0, 0, 0.5);
  position: absolute;
  bottom: 3px;
  left: 0;
}

.inside-not-text.multiline {
  white-space: nowrap;
  display: inline-block;
}

/* prechat */
#inside_prechatForm .inside_output {
  margin-top: 15px;
}
.inside_chatPane.prechat #inside_emailIcon,
.inside_chatPane.prechat #inside_printIcon {
  display: none;
}

#inside_prechatForm {
  padding: 2px 15px 20px 15px !important;
}

#inside_prechatForm_form {
  margin-top: 0
}

#inside_holder #inside_leaveMessageForm select,
#inside_holder #inside_leaveMessageForm input,
#inside_holder #inside_leaveMessageForm textarea,
#inside_holder #inside_prechatForm select,
#inside_holder #inside_prechatForm input:not([type=checkbox]):not([type=radio]):not([type=button]),
#inside_holder #inside_prechatForm textarea,
.inside_systemMessage input {
  border: solid 1px #d6d6d6;
  background-color: #fff;
  padding: 7px 11px;
  width: 100%;
  box-sizing: border-box;
  height: 40px;
  border-radius: 2px;
  font-size: 16px;
  font-weight: normal;
  font-style: normal;
  font-stretch: normal;
  line-height: 1;
  letter-spacing: normal;
  color: #333333;
}

#inside_holder #inside_prechatForm textarea {
  /* height: 100px; */
  margin-bottom: 7px;
  resize: none;
  padding: 11px 11px;
}

#inside_holder #inside_prechatForm_form .inside_formTitle {
  margin: 28px 0 30px 0px;
  width: 100%;
  position: relative;
}

#inside_holder #inside_leaveMessageForm input.inside_sendButton,
#inside_holder #inside_prechatForm input[type="button"].insideSubmitButton {
  margin: 0;
  padding: 0 6px !important;
  /* border: none; */
  width: 72px;
  height: 36px;
  color: white;
  font-size: 13px;
  font-style: normal;
  line-height: 30px;
  letter-spacing: normal;
  font-weight: 300;
  font-style: normal;
  font-stretch: normal;
  letter-spacing: normal;
  text-align: center;
  box-sizing: border-box;
  background-color: #da291c;
  border-radius: 4px;
}

#inside_holder #inside_prechatForm input[type="button"].insideSubmitButton {
  margin-top: 1px;
  width: 100%;
  text-transform: capitalize;
}

.inside-prechat-field {
  margin-bottom: 24px;
}

#inside_prechatForm_form .insideSubmitButton {
  margin-top: 10px;
}

#inside_leaveMessageForm .inside_label,
#inside_prechatForm .inside-prechat-field .inside-label span,
#inside_prechatForm .inside-prechat-field:before {
  display: block;
  margin-top: 2px;
  margin-bottom: 9px;
  text-align: center;
  font-size: 13px;
  font-weight: normal;
  font-style: normal;
  font-stretch: condensed;
  line-height: 1.23;
  letter-spacing: normal;
  color: #000000;
  display: none;
}

#inside_leaveMessageForm .inside_label:before {
  content: '*'
}

#inside_prechatForm input::placeholder,
#inside_prechatForm textarea::placeholder {
  color: #c3c3c3;
  font-family: inherit;
}

/* prechat label */
#inside_prechatForm .inside-prechat-field:before {
  margin-bottom: 8px;
}
#inside_prechat_name_field:before {
  content: '*Your name';
  text-indent: 9px;
}
#inside_prechat_email_field:before {
  content: '*Your email';
}
#inside_prechat_question_field:before {
  content: '*How can we help?';
}

/* tablet */
#inside_holder[device="3"].showChatPaneFullScreen.mobileChatOpen {
  position: fixed !important;
  top: 0;
}

#inside_holder[device='3'] .chatHeaderIcons .inside_closeCross {
  margin-right: 0;
  margin-left: 0;
}

#inside_holder[device='3'] .chatHeaderIcons div {
  width: auto;
  margin: 0 3px !important;
}

#inside_holder[device="3"] .inside_chatMessageFileIconContainer img {
  width: 35px;
}

/* chat window and messages */
#inside_chatWindow {
  display: flex;
  flex-direction: column;
  padding-bottom: 15px;
  max-width: 100%;
  width: calc(100% - 5px);
  padding-right: 12px;
  padding-left: 15px;
  left: 0;
  min-height: 100%;
}

#inside_chatWindow > *:first-child {
  margin-top: auto;
}

#inside_chatWindow>* {
  flex-shrink: 0;
}

#inside_holder .inside_messageText, #inside_holder .inside_chatDisclaimer, #inside_holder .inside_systemMessage {
  font-size: 16px;
  font-weight: normal;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.38;
  letter-spacing: normal;
}

.inside_chatMessage,
.inside_chatMessageUser,
.inside_chatMessageAssist {
  margin-bottom: 25px;
  margin-top: 10px;
  padding: 15px 12px 15px 15px;
}

.inside_chatMessageUser {
  width: calc(100% - 66px) !important;
  margin-left: 72px;
  padding: 10px 12px 10px 15px;
}

#inside_holder .inside_assistMessageFace,
#inside_holder .inside_userMessageFace {
  overflow: visible;
  display: none;
}

.inside_assistMessageFace img,
.inside_userMessageFace img {
  width: 40px;
}

.inside_chatMessageUser.swap .inside_userMessageFace {
  overflow: visible;
  right: -49px !important;
}

.inside_chatMessageUser.swap .inside_userMessageFace img {
  margin-top: 5px;
  margin-left: 0;
}

.inside_chatMessageAssist.swap {
  left: 0;
  width: calc(100% - -6px) !important;
}

.inside_chatMessageAssist.swap:before {
  border-width: 0 0 9px 9px;
}

.inside_chatMessageAssist.swap .inside_assistMessageFace {
  left: -49px;
  overflow: visible;
}

.inside_chatMessageAssist.swap .inside_assistMessageFace img {
  margin-top: 5px;
}

.inside_chatMessageAssist.swap:after {
  border-width: 0 0 7px 7px;
}

.inside_chatFrom {
  margin: -2px 0 8px 0px !important;
  padding: 0;
  width: 100%;
  position: relative;
}

#inside_holder .inside_chatFrom .inside_chatName {
  font-size: 16px;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.38;
  letter-spacing: normal;
}

#inside_holder .inside_chatMessageUser.inside_file.inside_uploadbubble {
  left: 0;
  background: white !important;
}

#inside_holder .inside_chatMessageAssist.inside_image .inside_chatFrom,
#inside_holder .inside_chatMessageAssist.inside_file .inside_chatFrom {
  padding: 0 0 0 15px;
  text-align: left;
  line-height: 2em;
  height: 2em;
  margin: -25px 0 0 0 !important;
}

#inside_holder .inside_chatMessageAssist.inside_image,
#inside_holder .inside_chatMessageAssist.inside_file {
  margin-top: 35px;
  border-radius: 0 !important;
}

#inside_holder .inside_chatMessageImageContainer {
  margin-top: 24px;
}

#inside_holder .inside_chatmessage_datetime {
  bottom: -26px !important;
  font-size: 12px;
  font-weight: normal;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.42;
  letter-spacing: normal;
  color: #9b9b9b;
}

html[lang="en"] #inside_holder .inside_chatmessage_datetime:before {
  content: 'Today ';
}

#inside_holder .inside_chatmessage_datetime img {
  display: none;
}

#inside_holder .inside_uploadbubblewrapper .inside_chatmessage_datetime {
  display: none;
}

#inside_holder #inside_chatInputHolderTable {
  border-collapse: collapse;
  border-top: solid 1px #dedede;
}

#inside_chatInputHolderTable tr {
  height: 66px !important;
}

.inside_chatPane #inside_chatInput {
  padding: 7px 5px 2px 15px;
  font-family: inherit;
  font-size: 16px;
  line-height: 18px;
  min-height: 46px !important;
}

.inside_chatPane #inside_chatInput::placeholder,
.inside_chatPane input::placeholder,
.inside_chatPane textarea::placeholder {
  font-family: inherit;
  font-style: normal;
  font-size: inherit;
}

#inside_holder #inside_chatInput::placeholder {
  color: #9f9f9f !important;
}

#inside_holder #inside_chatSendButton {
  margin: 0px 9px 0 0;
  text-indent: 0px;
  width: 72px;
  height: 36px;  
}

#inside_holder[device='3'].showChatPaneFullScreen #inside_chatSendButton {
  min-height: 40px;
}

.inside_systemMessage:not(.overlay),
.inside_chatDisclaimer {
  margin-top: 10px;
  margin-right: 0;
  border-radius: 4px;
  margin-bottom: 25px;
}

#inside_holder[device='3'].showChatPaneFullScreen .inside_messageText {
  padding: 0;
}

#inside_holder[device='3'].showChatPaneFullScreen .inside_messagewrapper {
  width: 80%;
}

#inside_holder[device='3'].showChatPaneFullScreen .inside_messagewrapper.user.swap {
  margin-left: 20%;
}

/* welcome text */
#inside_prechatForm .inside_formTitle,
#inside_prechatForm .inside_formTitle p,
#inside_leaveMessageForm .inside_formTitle,
#inside_leaveMessageForm .inside_formTitle p,
#inside_holder .insideGreetingMessage,
#inside_holder #insideSurveyHolder .insideSurveyQuestion,
#inside_holder #insideSurveyHolder .surveyCompleteText,
#inside_holder .inside_visitorNotify.embed.survey .inside_survey_header {
  text-align: center;
  font-size: 20px;
  font-weight: 900;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.4;
  letter-spacing: normal;
  color: #005949;
}
#inside_prechatForm .inside_formTitle,
#inside_prechatForm .inside_formTitle p,
#inside_leaveMessageForm .inside_formTitle,
#inside_leaveMessageForm .inside_formTitle p {
  text-align: left;
}
#inside_holder #insideSurveyHolder .surveyCompleteText {
  margin: 20px 0;
}
#inside_holder.showChatPaneFullScreen #inside_prechatForm .inside_formTitle,
#inside_holder.showChatPaneFullScreen #inside_prechatForm .inside_formTitle p,
#inside_holder.showChatPaneFullScreen #inside_leaveMessageForm .inside_formTitle,
#inside_holder.showChatPaneFullScreen #inside_leaveMessageForm .inside_formTitle p,
#inside_holder.showChatPaneFullScreen .insideGreetingMessage,
#inside_holder.showChatPaneFullScreen #insideSurveyHolder .insideSurveyQuestion[qid="0"] {
  font-size: 18px !important;
}

#inside_holder .insideGreetingMessage {
  background: none;
  border: none;
  height: 60px;
  height: 267px;
}

#inside_holder.showChatPaneFullScreen .insideGreetingMessage {
  height: 43.5vh;
}

#inside_holder.showChatPaneFullScreen.vhcheck .insideGreetingMessage {  
  height: calc(43.5vh - (var(--vh-test) / 2));
}

/* close chat overlay */
.inside_systemMessage.closeChat.overlay {
  opacity: 1;
  background: rgba(255, 255, 255, .95);
}

#inside_holder .closeChat.overlay div#closeChatHolder {
  padding: 0;
  max-width: 100%;
  margin: auto;
  top: 50%;
  transform: translateY(-51%);
  font-size: 20px;
  font-weight: 900;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.4;
  letter-spacing: normal;
  text-align: center;
  color: #0d5257;
  text-indent: 5px;
}

#inside_holder .closeChat.overlay #closeChatHolder .insideSubmitButton {
  margin-top: 25px;
  margin-left: 0px;
  width: 85px;
  height: 40px;
  text-indent: -1px;
}

#inside_holder .closeChat.overlay #closeChatHolder .insideSubmitButton,
#inside_holder .insideSubmitButton {
  min-width: 85px;
  min-height: 40px;
  padding-top: 14px;
}

#inside_holder.showChatPaneFullScreen .closeChat.overlay #closeChatHolder .insideSubmitButton,
#inside_holder.showChatPaneFullScreen .insideSubmitButton {
  min-height: 40px;
  min-width: 85px;
  padding: 9px 0 0 0;
  font-size: 16px;
  line-height: inherit;
}

#inside_holder button.insideSubmitButton,
#inside_holder[device='3'].showChatPaneFullScreen button.insideSubmitButton {
  width: 80px;
  padding-top: 0;
  line-height: 30px;
}

#inside_holder .closeChat.overlay #closeChatHolder .insideSubmitButton.cancel,
#inside_holder .insideSubmitButton.cancel {
  margin-left: 15px !important;
  color: #000;
  border-color: #e0e0e0;
  background: #f4f4f4;
}

/* survey */
#inside_chatWindow .inside_visitorNotify.embed.survey {
  padding: 0;
  margin: 10px 0;
  background: none !important;
  width: 100%;
  padding-bottom: 3px;
}

.inside_visitorNotify.survey .inside_siteLogo,
.inside_visitorNotify.survey .inside_survey_header {
  margin: 0;
  padding: 10px;
}

#inside_holder .inside_visitorNotify.embed.survey .insideSurveyQuestion {
  font-family: inherit;
  font-size: 14px;
  font-weight: normal;
  font-style: normal;
  font-stretch: normal;
  line-height: 1.33;
  letter-spacing: normal;
  text-align: center;
  color: #000000;
  /* text-transform: uppercase; */
  margin-bottom: 8px;
}

#inside_holder .inside_visitorNotify.embed.survey .insideSurveyQuestion {
  /* text-transform: uppercase; */
  margin: 21px 0;
}

.inside_survey_answertype_image {
  padding-left: 0px;
  margin-top: 12px;
  padding-bottom: 0;
}

.insideSurveyQuestionImage {
  margin: 5px 20px;
}

.insideSurveyQuestionImage:hover {
  transform: scale3d(1.3, 1.3, 1);
  -webkit-transform: scale3d(1.3, 1.3, 1);
  -moz-transform: scale3d(1.3, 1.3, 1);
}

#inside_holder .inside_visitorNotify.embed.survey .insideSurveyAnswerBlock {
  padding: 0;
  border: 0;
}

#inside_holder .inside_visitorNotify.embed.survey .inside_starSelector {
  text-align: center;
}

#inside_holder .inside_visitorNotify.embed.survey .insideSurveyAnswerBlock textarea {
  height: 75px;
  background-color: #ffffff;
  border: solid 1px #bbbbbb;
  padding: 7px;
  box-sizing: border-box;
  resize: none;
}

#inside_holder .inside_visitorNotify.embed.survey .insideSubmitButton {
  width: 100%;
  height: 30px;
  margin-top: 30px;
}

#inside_holder .inside_starSelector .star {
  width: 35px;
  height: 35px;
  margin: 0px 4px;
}

#inside_holder .inside_survey_answertype_radio {
  text-align: center;
}

#inside_holder .inside_survey_answertype_radio  .answer {
  display: inline-block;
  margin: 0 15px
}

/* scroll bar */
#inside_chatWindow {
  overflow-y: scroll;
}

#inside_chatWindow::-webkit-scrollbar {
  width: 4px;
}

#inside_chatWindow::-webkit-scrollbar-track {
  background: #e9e3e3;
}

#inside_chatWindow::-webkit-scrollbar-thumb {
  background: #d8d8d8;
  border-radius: 10px;
}

#inside_chatWindow::-webkit-scrollbar-thumb:hover {
  background: #b7b7b7;
}

/* offline form */
#inside_leaveMessageForm {
  padding: 0 15px 0 15px !important;
  background: none;
}

#inside_leaveMessageForm .inside_minimise,
#inside_leaveMessageForm .inside_closeCross {
  display: none !important;
}

#inside_leaveMessageForm * {
  font-family: inherit;
  font-size: 13px;
}

#inside_leaveMessageForm .inside_label {
    display: none !important;
}

#inside_holder #inside_leaveMessageForm input::placeholder,
#inside_holder #inside_leaveMessageForm textarea::placeholder {
  color: #d7d7d7;
  font-family: inherit;
}

#inside_holder #inside_leaveMessageForm input {
  outline: none;
}

#inside_holder #inside_leaveMessageForm input:focus,
#inside_holder #inside_leaveMessageForm textarea:focus {
  border-color: #0d5257;
}

#inside_holder #inside_leaveMessageForm input::placeholder,
#inside_holder #inside_leaveMessageForm textarea::placeholder {
  color: #c3c3c3;
}

#inside_holder #inside_leaveMessageForm textarea#inside_message {
  padding: 11px 11px;
  min-height: 219px;
  max-height: 219px;
  margin-bottom: 0;
  outline: none;
  resize: none;
}

#inside_holder #inside_leaveMessageForm input.error,
#inside_holder #inside_leaveMessageForm select.error,
#inside_holder #inside_leaveMessageForm textarea.error {
  background: white;
  outline: none !important;
}

#inside_offline_phone,
#inside_offline_mobile {
  margin-bottom: 24px;
}

#inside_holder #inside_leaveMessageForm input.inside_sendButton {
  position: absolute;
  bottom: 15px;
  right: 0px;
  min-width: 72px;
  width: auto;
}

#inside_leaveMessageForm .inside_output {
  margin: 7px 0 8px 0;
  font-weight: normal;
  min-height: 34px;
  max-width: calc(100% - 80px);
  font-size: 16px;
}

#inside_leaveMessageForm .inside_formTitle,
#inside_leaveMessageForm .inside_formTitle .inside_root_block {
  white-space: normal;
  position: relative;
}

#inside_leaveMessageForm .inside_formTitle {
  margin: 32px 0 28px -1px;
}

#inside_holder #inside_leaveMessageForm input {
  margin-bottom: 24px;
}

/* message box auto height */
#inside_leaveMessageForm_form {
  display: flex;
  flex-direction: column;
  /* flex-wrap: wrap; */
  height: 100%;
  position: relative;
}

#inside_leaveMessageForm #inside_offline_message {
  flex-grow: 1;
  display: flex;
  flex-direction: column;
  margin-bottom: 18px;
}

#inside_offline_message textarea {
  flex-grow: 1;
}

#inside_holder.mobile-device.vhcheck.mobileChatOpen .inside_chatPane.offline {
  /* screen height minus address bar */
  height: calc(100vh - var(--vh-test)) !important;
}

#inside_holder.mobile-device.vhcheck.mobileChatOpen #inside_leaveMessageForm {
  max-height: calc(100vh - 50px - var(--vh-test));
}

#inside_holder.mobile-device #inside_leaveMessageForm_form {
  height: 100%;
  min-height: 400px;
}

#inside_holder[device="3"] #inside_leaveMessageForm #inside_message {
  min-height: 300px;
  max-height: none;
}

/* button */
#inside_holder #inside_chatSendButton, #inside_holder .insideSubmitButton, #inside_holder #inside_leaveMessageForm 
 input.inside_sendButton {
  font-family: Helvetica,'Arial Bold',sans-serif !important;
  font-weight: bold !important;
  padding: 0;
  box-shadow: inset 0 1px 3px 0 #ffffff;
  font-size: 16px !important;
  font-style: normal;
  font-stretch: normal;
  line-height: 0.81;
  letter-spacing: normal;
  text-align: center;
  border: 1px solid #bc2317;
}

#inside_holder span.insideSubmitButton {
  padding-top: 14px;
}

#inside_holder #inside_attachFileButton {
    background: url(1-attachment-icon.svg) center no-repeat;
    font-size: 0 !important;
    width: 32px;
    height: 32px;
}


/* mobile */
#inside_holder.iOSSafari .inside_chatPane.activechat #inside_chatWindow {
  min-height: 100%;
}

#inside_holder.iOSSafari .inside_chatPane.activechat #inside_chatWindow>div:first-child {
  margin-top: auto;
}

#inside_holder.mobile-device #inside_liveChatTab.usingChatHeader {
  margin: -5px 0 0 0;
}

#inside_holder.mobile-device .inside_chatPane img.inside_closeCross.fonticon {
  margin: 0;
}

#inside_holder.mobile-device input,
#inside_holder.mobile-device textarea,
#inside_holder.mobile-device #inside_prechatForm textarea {
  min-height: 36px;
  padding: 8px 5px 0px 13px;
}

#inside_holder.mobile-device #inside_liveChatTab:not(.usingChatHeader) {
  margin-top: -68px;
  /* margin-left: -13px; */
}

#inside_holder.showChatPaneFullScreen #inside_leaveMessageForm #inside_message {
  max-height: none;
  min-height: 0;
}

#inside_holder.showChatPaneFullScreen #inside_leaveMessageForm input {
  font-size: 16px;
}

#inside_holder.showChatPaneFullScreen .inside_chatFrom .inside_chatName,
#inside_holder.showChatPaneFullScreen .inside_messageText,
#inside_holder.showChatPaneFullScreen .inside_systemMessage,
#inside_holder.showChatPaneFullScreen .inside_chatDisclaimer,
#inside_holder.showChatPaneFullScreen .inside-not-title,
#inside_holder.showChatPaneFullScreen .inside-not-text,
#inside_holder.showChatPaneFullScreen .inside-not-more:before {
  font-size: 16px;
}

#inside_holder.showChatPaneFullScreen #inside_chatSendButton,
#inside_holder.showChatPaneFullScreen #inside_leaveMessageForm input.inside_sendButton,
#inside_holder.showChatPaneFullScreen #inside_prechatForm input[type="button"].insideSubmitButton {
  font-size: 16px !important;
  min-width: 60px;
}

#inside_holder.showChatPaneFullScreen .inside-notification {
  height: 69px !important;
  overflow: hidden;
}

#inside_holder.showChatPaneFullScreen .inside-not-content {
  width: 286px;
  max-width: calc(100% - 69px);
}

#inside_holder.showChatPaneFullScreen .inside-not-title,
#inside_holder.showChatPaneFullScreen .inside-not-text {
  max-width: calc(100% - 47px);
}

#inside_holder.showChatPaneFullScreen .inside-notification {
  max-width: calc(100vw - 20px);
}

#inside_holder.showChatPaneFullScreen .inside-not-img-cont {
  min-width: 69px;
  min-height: 69px;
}

#inside_holder.showChatPaneFullScreen .inside-not-img-cont img {
  min-width: 69px;
  min-height: 69px;
  width: 69px;
  height: 69px;
  max-width: 69px;
  max-height: 69px;
}

#inside_holder.showChatPaneFullScreen .inside-not-content {
  padding: 10px 15px 13px 15px;
}


/* survey image */
.insideSurveyQuestionImage img {
  max-width: 54px;
}

/* tablet */
#inside_holder[device="3"] .inside_visitorNotify.embed.survey .insideSurveyQuestion[qid="0"] {
  white-space: normal;
}

#inside_holder[device="3"] #inside_liveChatTab.usingChatHeader {
  width: 100vw !important;
}

#inside_holder[device="3"] #inside_option_icons img {
  width: auto !important;
  height: 20px !important;
}

#inside_holder[device="3"] .inside_chatPane img.inside_closeCross.fonticon {
  margin-top: 13px;
  margin-right: 30px;
}

#inside_holder[device='3'].showChatPaneFullScreen #inside_leaveMessageForm_form input,
#inside_holder[device='3'].showChatPaneFullScreen #inside_leaveMessageForm_form textarea,
#inside_holder[device='3'].showChatPaneFullScreen #inside_prechatForm input,
#inside_holder[device='3'].showChatPaneFullScreen #inside_prechatForm textarea {
  margin-bottom: 15px;
  min-height: 48px;
  font-size: 16px;
  padding: 12px;
}

#inside_holder[device='3'].showChatPaneFullScreen #inside_leaveMessageForm input.inside_sendButton {
  margin-bottom: 0;
}

#inside_holder[device='3'].showChatPaneFullScreen .inside_chatPane.offline {
  height: inherit !important;
}

#inside_holder[device='3'].showChatPaneFullScreen #inside_leaveMessageForm .inside_output {
  min-height: 48px;
}

#inside_holder {
  z-index: 99999999;
}

/* hide chat header when user typing on mobile landscape mode */
@media(max-height: 100px) {
  #inside_chatPaneHeader {
    display: none;
  }
}